Refund & Return Policy

Thank you for shopping with us. Please read our return policy carefully before placing your order.

Overview

• Return period: 30 days from the date of delivery
• Eligibility: Products must be unused, unworn, and in original packaging with all tags attached
• Non-returnable cases: Custom/wholesale orders, clearance items, personalized products

Return Process

1. Contact our customer service team via the Contact Us form to request a return authorization
2. Pack the product securely in its original box
3. Ship the package to the address provided by our team (we do not accept returns sent directly to the manufacturer)
4. Once received and inspected, we will process your refund within 3-5 business days

Partial Refunds

We reserve the right to issue partial refunds in the following cases:

• Shoes with obvious signs of wear, dirt, or damage
• Missing original tags, packaging, or accessories
• Opened hygiene/foot care products included in the order

Exchanges

If you need a different size or color, you may exchange the unworn product within 30 days. You will only be responsible for the cost of return shipping.

Non-Returnable Items

• Gift cards
• Downloadable digital products
• Personal care items such as socks, insoles, or shoe care products
• Clearance or final sale items

If you have any questions about our return policy, please contact us at any time.

If you have any questions about our return policy, please contact us via the Contact Us form or email us at [your email address].